Terms of Service
The rules, expectations, and protections that apply when you ship with NCI.
These Terms of Service govern your use of the websites, applications, and services provided by NCI Freight & Logistics. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
1. Services
NCI provides international shipping, freight forwarding, customs brokerage, relocation, and logistics services. Specific services, rates, and timelines are subject to the quotation and booking confirmation you receive prior to shipment.
2. Customer responsibilities
You agree to provide accurate shipper, consignee, commodity, and value information, and to ensure that the goods you tender for shipment are lawful, properly packaged, and not prohibited or restricted under applicable laws.
3. Pricing and payment
Quoted rates are valid for the period stated on the quote and may be adjusted to reflect changes in fuel surcharges, customs duties, or carrier rates. Payment terms are detailed on each invoice.
4. Liability
Unless additional cargo insurance is purchased, NCI's liability for loss or damage is limited to the amounts prescribed by the carrier's standard contract of carriage and applicable international conventions (such as the Warsaw or Hague-Visby rules).
5. Claims
Claims for loss, damage, or delay must be submitted in writing within nine (9) months of delivery (or expected delivery for non-delivery). Claims forms are available from our customer care team.
6. Changes
We may update these terms from time to time. Material changes will be posted on this page with a revised “Last updated” date.
7. Contact
Questions about these terms? Get in touch via our contact page.