Privacy Policy

NCI Freight & Logistics is committed to protecting the privacy of our customers, partners, and website visitors. This policy explains what information we collect, how we use it, and the choices you have.

What we collect

• Contact details you provide (name, email, phone, address, shipment references)
• Shipment and tracking information related to services you book with us
• Website usage data (pages viewed, device, browser, IP-derived location)
• Communication records when you contact our customer-care team

How we use it

• To provide quoted services and process your shipments
• To respond to enquiries, support requests, and complaints
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations

Who we share it with

We share information only with the carriers, customs authorities, and service partners strictly necessary to complete your shipment, and with regulators when required by law. We do not sell your personal information to third parties.

Your choices

You can request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request deletion (subject to retention rules required by law). Contact us via the contact page to exercise these rights.

Cookies

Our website uses cookies to remember preferences (such as your selected location) and to measure performance. See our Cookie Policy for details and how to manage them.

Security

We use industry-standard safeguards to protect your data in transit and at rest. No online service can guarantee perfect security, but we work continuously to keep yours safe.

Changes

Material changes to this policy will be posted on this page with a revised “Last updated” date.